Now Hiring for Part-Time Brand Ambassadors

Posted April 1, 2021  |  FOREVER 21

The Brand Ambassador position will be responsible for aiding in providing an exciting and enjoyable customer experience. Brand Ambassadors (Sales Associates) will provide service through customers by sharing brand knowledge, offering personal shopping guidance and creating an overall amazing shopping experience. The Brand Ambassador will be the driver in customer satisfaction and maintaining a customer first mentality.

Knowledge, Skills, and Qualifications:

Must be energetic and charismatic,

Must have superior communication, organizational and time management skills

Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure that all business is conducted without bias or prejudice

Must be able to complete sales transactions in POS register system

Must be able to work under close supervision and comprehend detailed instruction

Must be able to spend up to 100% of the working time standing and walking

Must be available to work a flexible schedule to meet the needs of the business, which may include closing, weekend, and holiday shifts

Must be able to lift and carry up to 50 lbs., perform frequent standing, walking, repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals

A high school diploma or equivalent is preferred

Minimum of one year of retail sales experience preferred and previous cash handling experience preferred

Job Requirements:

Deliverables:

Consistently creates a welcoming environment and experience for the customer by always maintaining a customer first mentality

Quickly responds to customer inquiries and needs

Demonstrates a can-do attitude and proactively seeks opportunities to deliver exceptional customer service

Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting & Styling and Thanking)

Adaptable to a fast-paced environment and capable of managing multiple tasks at once

Understands and uses basic selling skills to engage with customer and provide knowledge of the brand

Ensures great customer service by assisting in location, availability and selection of merchandise

Introduces customer to loyalty and maintain daily credit card application goals

Maintains store selling floor, fitting rooms, visual displays, presentation and conditions

Assists in daily store recovery, before, during or after store opening hours

Promotes current sales and promotions to customers, including pricing of merchandise

Adheres to company policies, procedures, and loss prevention practices

Shares feedback and ideas with management that will help improve the processes in the store

Completes sales transactions and maintain proper accountability at registers

Processes merchandise returns and exchanges courteously and under company guidelines

Supports all management, visuals, and sales team at all times. Provides support in all cross functional departments, including but not limited to store maintenance.

 

Contact Information

Apply today at www.forever21.com/careers or apply at your nearest Forever21 store location.